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Refund Policy

Effective Date: [03.12.2025]

1. Return Eligibility

At Terra Trout ("we," "our," "us"), we want you to be satisfied with your purchase. Items may be returned for a refund under the following conditions:

  • The item must be unwashed and in its original condition.

  • All tags must still be attached to the item.

  • The return request must be initiated within 14 days of the original delivery date.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Items that have been worn, washed, or altered in any way.

  • Items returned without original tags attached.

  • Final sale items, gift cards, and promotional items.

3. Return Process

To initiate a return:

  1. Contact our customer support team at [support@terratrout.com] with your order number and reason for the return.

  2. Once approved, you will receive return instructions, including the return shipping address.

  3. The customer is responsible for return shipping costs unless the item was received damaged or incorrect.

  4. Upon receipt and inspection of the returned item, we will process your refund within [X] business days.

4. Refund Processing

  • Refunds will be issued to the original payment method used at checkout.

  • It may take up to [30] business days for the refund to reflect in your account, depending on your payment provider.

  • Shipping fees are non-refundable.

5. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

6. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us at [support@terratrout.com] within 7 days of delivery with a photo of the issue. We will work with you to resolve the issue promptly.

7. Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

For any questions regarding our refund policy, please reach out to us at:

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